KeldariTerms of Service
Keldari LLC ("Keldari," "we," "us") Effective date: [DATE] Contact: legal@keldari.com
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1. Acceptance
By creating an account or using the Keldari platform ("Service"), you agree to these Terms on behalf of yourself and your organization ("you," "Operator"). If you do not agree, do not use the Service.
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2. The Service
Keldari is a multi-tenant autonomous SDR platform. We provide software that sources business contacts, generates outbound email drafts, and manages lead and deal workflows on your behalf. You configure the campaign; we run it.
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3. Accounts and Access
Eligibility. You must be at least 18 years old and authorized to bind your organization.
Account security. You are responsible for all activity under your account. Notify us immediately at security@keldari.com if you suspect unauthorized access.
Team members. You may invite team members with roles (owner, admin, reviewer, viewer). Owners are responsible for all actions taken by their team.
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4. Acceptable Use
You agree not to use the Service to:
- Send unsolicited commercial email in violation of CAN-SPAM, CASL, GDPR, or any applicable law - Harvest, purchase, or use contact lists that violate the terms of their source - Target consumers (B2C) — the Service is designed for B2B outreach only - Harass, threaten, or send abusive content to any recipient - Scrape or extract data from the Service in violation of these Terms - Circumvent rate limits, security controls, or multi-tenant isolation
You are the controller of your campaign. You represent that your target audience and outreach content comply with applicable law. Keldari may suspend campaigns that generate abnormal complaint or bounce rates.
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5. Data and Privacy
Processing of prospect data is governed by our Privacy Policy (keldari.com/privacy). If you process personal data of EU/UK residents, you should execute a Data Processing Addendum (DPA) with us. Contact legal@keldari.com.
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6. Fees and Payment
Trial. New accounts receive a [14]-day free trial. No credit card is required during the trial.
Subscriptions. After the trial, continued access requires a paid subscription. Fees are listed on our pricing page at the time of subscription and may change with 30 days' notice.
Payment. Payments are processed via Stripe. By providing payment details, you authorize recurring charges.
No refunds. We do not offer refunds for partial billing periods, unless required by applicable law.
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7. Intellectual Property
Our IP. Keldari retains all rights to the platform, software, models, and documentation.
Your data. You retain ownership of your campaign configuration, prospect lists you provide, and content you create. You grant us a limited license to process this data to provide the Service.
AI-generated drafts. Email drafts generated by the AI engine are provided as tools for your review. You are responsible for the content of emails sent from your campaign.
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8. Confidentiality
Each party agrees to keep the other's non-public business information confidential and not to disclose it to third parties without consent, except as required by law.
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9. Disclaimers
THE SERVICE IS PROVIDED "AS IS." TO THE MAXIMUM EXTENT PERMITTED BY LAW, KELDARI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee that outreach will result in meetings, revenue, or any specific outcome. SDR performance depends on your ICP, offer, domain reputation, and market timing.
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10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KELDARI'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE FEES YOU PAID IN THE THREE MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
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11. Indemnification
You agree to indemnify and hold harmless Keldari, its officers, and employees from claims, damages, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or third-party rights in connection with your outreach campaign.
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12. Termination
Either party may terminate with 30 days' written notice. We may suspend or terminate your account immediately for material breach (including violation of Section 4), non-payment, or legal requirement.
On termination: access ends; we will make your data available for export for 30 days, after which it will be deleted per our retention policy.
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13. Governing Law and Disputes
These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles. Disputes shall be resolved by binding arbitration administered by the American Arbitration Association (Commercial Rules) in Denver, Colorado, except that either party may seek injunctive relief in any court of competent jurisdiction.
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14. Changes
We may update these Terms with 30 days' notice. Continued use after the effective date of changes constitutes acceptance. For material changes, we will email account holders directly.
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15. Contact
Keldari LLC [Principal address — fill before publishing] legal@keldari.com